Zauk (“Zauk,” “we,” “us,” or “our”) respects your privacy and is committed to being transparent about how we collect, use, store, and share information.
This Privacy Policy explains how information is handled when you visit ZaukMusic.com, purchase tickets to a Zauk event, join our email or community list, contact us, attend certain Zauk events, or otherwise interact with Zauk through our website and related services.
By using our website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
The information we collect depends on how you interact with Zauk.
A. Information You Provide Directly
You may provide information to us when you:
- purchase tickets;
- join our email or community list;
- sign up to receive information about future events;
- submit a form;
- contact us by email or through our website;
- inquire about a private performance or booking;
- participate in a survey, giveaway, promotion, or similar activity;
- request an accommodation or assistance related to an event; or
- otherwise communicate with us.
This information may include:
- name;
- email address;
- phone number;
- city or general location;
- communication preferences;
- ticket quantity and ticket type;
- event registration information;
- booking or inquiry details;
- messages and other information you choose to provide to us.
Please do not send sensitive personal information unless it is reasonably necessary for us to assist you.
If you voluntarily provide information regarding accessibility or accommodation needs, we will use that information only as reasonably necessary to respond to your request, organize the event, or comply with applicable requirements.
2. Ticket Purchase and Transaction Information
Zauk may use third-party payment providers, including PayPal, to process ticket purchases and other payments.
When you make a payment, the payment provider may provide Zauk with information necessary to identify and manage the transaction. Depending on the payment method and transaction, this information may include:
- your name;
- email address;
- phone number;
- billing or shipping address, if applicable;
- transaction identification number;
- date and time of purchase;
- amount paid;
- payment status;
- ticket quantity or other order details.
Zauk does not receive or store your complete credit card number, debit card number, bank account number, or other full payment credentials when those payments are processed directly by a third-party payment processor such as PayPal.
Your payment information is processed by the applicable payment provider according to that provider’s own privacy policies, terms, and security practices.
3. Newsletter and Community Information
You may have the option to join Zauk’s email list, community list, event notification list, or other direct communication channel.
Information collected for these purposes may include:
- name;
- email address;
- phone number;
- city or area;
- interests or event preferences;
- communication preferences.
We may use this information to send you:
- announcements about upcoming Zauk events;
- ticket announcements and early-access opportunities;
- event reminders;
- Zauk news and updates;
- new music or content announcements;
- community invitations;
- occasional promotional communications.
Ticket Purchases Do Not Automatically Enroll You in Marketing
Purchasing a ticket does not automatically mean that you have agreed to receive ongoing marketing communications from Zauk.
We may use contact information associated with a ticket purchase to send messages reasonably related to that transaction, including:
- purchase confirmations;
- ticket information;
- QR codes or admission information;
- venue instructions;
- parking information;
- schedule changes;
- safety information;
- event cancellations or postponements;
- important information following the event.
If we want to use your contact information for unrelated marketing, we will rely on an appropriate signup, consent, or other lawful basis.
4. Text Messages
If Zauk offers SMS or text-message updates, we may collect and use your phone number for that purpose.
Where consent is legally required for promotional text messages, we will request that consent separately.
Providing a phone number as part of a ticket purchase, inquiry, or other communication does not by itself constitute consent to receive recurring promotional text messages unless the signup process clearly states otherwise.
You may opt out of promotional text messages using the instructions included with the message, such as replying STOP, where applicable.
Message and data rates charged by your mobile carrier may apply.
5. Information Collected Automatically
When you visit ZaukMusic.com, certain technical information may be collected automatically by our website hosting provider, security services, analytics providers, or similar technologies.
This information may include:
- IP address;
- browser type;
- device type;
- operating system;
- referring website;
- pages visited;
- date and time of visits;
- approximate geographic region based on IP address;
- interactions with pages or links;
- cookie or similar identifiers;
- technical information used for website security and performance.
We may use this information to understand how visitors use our website, improve the website, measure interest in our events, troubleshoot problems, prevent fraud or abuse, and understand how people discover Zauk.
6. Cookies and Similar Technologies
ZaukMusic.com and the services that support it may use cookies, pixels, local storage, server logs, or similar technologies.
These technologies may be used for purposes such as:
- keeping the website functioning properly;
- remembering website preferences;
- protecting the website from fraud, spam, or abuse;
- measuring website traffic;
- understanding which pages are popular;
- determining how visitors arrived at our website;
- measuring the effectiveness of event promotions or advertising.
Some cookies are placed by third-party services rather than directly by Zauk.
Your browser may allow you to block, remove, or limit cookies. Blocking certain cookies may affect how some parts of the website function.
If Zauk begins using technologies that require additional consent or opt-out rights under applicable law, we will provide the appropriate notices or controls.
7. Analytics and Advertising
We may use website analytics or advertising tools to understand how people discover and interact with Zauk.
These services may receive information such as:
- IP address;
- device or browser information;
- pages visited;
- referring websites;
- advertising identifiers;
- interactions with advertisements or website content.
We do not sell personal information to third parties in exchange for money.
However, certain privacy laws may define some disclosures involving advertising technologies more broadly as a “sale,” “sharing,” or use for “targeted advertising.”
If Zauk uses advertising technologies in a way that creates an opt-out right under applicable law, we will provide the required method for exercising that right.
8. Social Media
Zauk maintains a presence on social media and other third-party platforms.
If you interact with Zauk through platforms such as Instagram, TikTok, Facebook, YouTube, or similar services, those platforms may collect information about your activity under their own privacy policies.
We may also receive information that you choose to make available to us, such as:
- your public profile name;
- username;
- comments;
- direct messages;
- mentions or tags;
- reactions;
- content you send to Zauk.
Information that you make public on social media may be visible to Zauk and to other members of the public.
We do not control how third-party social media platforms collect, use, or disclose information.
9. Event Photography, Video and Audio
Zauk performances and events may be photographed, filmed, livestreamed, or otherwise recorded.
As a result, attendees may appear incidentally in:
- photographs;
- videos;
- audio recordings;
- crowd footage;
- social media content;
- promotional materials;
- documentary or archival content.
Zauk may use event media to document and promote Zauk, its performances, its music, its community, and future events.
We aim to handle attendee media respectfully.
Additional rules relating to photography and recording at a particular event may be included in the event description, ticket terms, signage, or Zauk’s Terms and Ticket Policy.
If you have a specific concern regarding photography or filming at an event, please contact a Zauk representative before the event or speak with a member of the event team when you arrive.
10. How We Use Personal Information
We may use personal information for the following purposes:
Providing Tickets and Services
To:
- process and manage ticket orders;
- identify ticket purchasers;
- deliver tickets or admission information;
- maintain guest lists;
- communicate event instructions;
- respond to questions;
- provide customer support;
- handle cancellations, postponements, or refunds.
Event Operations
To:
- organize events;
- estimate attendance;
- manage capacity;
- communicate venue instructions;
- provide requested accommodations;
- maintain event safety;
- resolve ticket or admission issues.
Community Communications
To communicate with people who have asked to receive information about:
- future Zauk events;
- new music;
- Zauk announcements;
- community gatherings;
- ticket launches;
- related Zauk activities.
Improving Zauk
To:
- understand audience interest;
- evaluate event demand;
- understand how people discover Zauk;
- improve future events;
- improve our website;
- improve communications and marketing.
Security and Fraud Prevention
To:
- protect Zauk;
- protect our website;
- prevent fraudulent ticket purchases;
- investigate suspected misuse;
- prevent spam or unauthorized activity;
- enforce our terms.
Legal and Administrative Purposes
To:
- maintain business records;
- comply with tax and accounting requirements;
- respond to valid legal requests;
- resolve disputes;
- enforce agreements;
- protect the rights, safety, or property of Zauk, our attendees, or others.
11. How We Share Information
Zauk does not sell personal information in exchange for money.
We may disclose information to third parties in the circumstances described below.
Payment Providers
We use third-party payment processors such as PayPal to process transactions.
These providers process information according to their own privacy policies and terms.
Website and Technology Providers
We may use third parties that help us:
- host our website;
- operate website forms;
- maintain our email list;
- send communications;
- analyze website usage;
- prevent fraud or spam;
- manage ticket information;
- store business records.
These providers may receive information to the extent reasonably necessary to perform services for us.
Venues and Event Partners
In limited circumstances, we may provide information to a venue, event organizer, security provider, ticketing partner, or other event-related partner when reasonably necessary to:
- manage admission;
- maintain a guest list;
- operate an event;
- provide an accommodation;
- resolve an event issue;
- comply with venue requirements.
We do not provide our entire community or marketing list to event partners simply so they can independently market to you.
Professional Service Providers
We may share information with accountants, attorneys, consultants, insurance providers, or similar professional advisers when reasonably necessary to operate Zauk or protect our interests.
Legal Requirements and Safety
We may disclose information if we reasonably believe disclosure is necessary to:
- comply with applicable law;
- comply with a valid subpoena, court order, or other legal process;
- prevent fraud;
- protect someone’s safety;
- investigate illegal activity;
- protect Zauk’s rights or property.
Business Reorganization
If Zauk’s operations are transferred to a new legal entity, merged with another organization, reorganized, or otherwise transferred, information may be transferred as part of that transaction, subject to applicable law.
12. We Do Not Sell Mailing Lists
Zauk does not sell its email list, phone list, attendee list, or community list to outside businesses for monetary compensation.
We also do not intend to provide our community list to sponsors, restaurants, vendors, or other event partners so that those businesses can independently market to you unless we have clearly informed you and obtained any consent required by law.
Sponsors may receive aggregate information, such as general attendance figures or event performance information, that does not identify individual attendees.
13. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including legitimate operational, accounting, tax, security, legal, and recordkeeping purposes.
Retention periods may depend on the type of information. For example:
Ticket and transaction records may be maintained after an event for accounting, tax, fraud-prevention, dispute-resolution, and business recordkeeping purposes.
Community and mailing-list information may generally be retained until you unsubscribe, request deletion where applicable, or we determine that the information is no longer useful.
Communication records may be retained for a reasonable period so we can respond to inquiries and maintain records of important conversations.
Website analytics and technical information may be retained according to the settings and policies of our website, analytics, security, or hosting providers.
When information is no longer reasonably necessary, we may delete, anonymize, aggregate, or otherwise dispose of it.
We may retain limited information after an unsubscribe or deletion request when necessary to honor your request. For example, we may keep an email address on a suppression list so that we know not to send marketing emails to that address again.
14. Marketing Choices and Unsubscribing
You may unsubscribe from Zauk marketing emails at any time.
You can do so by:
- clicking an unsubscribe link included in a marketing email, where available; or
- contacting Zauk and asking to be removed.
Unsubscribing from marketing communications does not prevent us from sending necessary transactional or event-related messages about a ticket you purchased.
For example, we may still contact you about:
- a schedule change;
- venue instructions;
- cancellation;
- refund;
- safety issue;
- ticket delivery;
- other important information relating to your purchase.
15. Your Privacy Rights
Depending on where you live, applicable privacy law may provide you with certain rights relating to your personal information.
These rights may include the ability to request that we:
- confirm whether we process personal information about you;
- provide access to certain personal information;
- correct inaccurate personal information;
- delete certain personal information;
- provide a portable copy of certain personal information;
- provide information regarding categories of data we process;
- opt you out of certain sales, sharing, targeted advertising, or profiling where applicable.
Not every right applies in every circumstance, and certain information may be exempt from a particular request.
Even when a particular privacy law does not require Zauk to fulfill a request, we will make reasonable efforts to honor appropriate requests to access, correct, or delete information that we directly control.
16. Minnesota Residents
Minnesota residents may have privacy rights under the Minnesota Consumer Data Privacy Act and other applicable Minnesota laws.
Where those rights apply to Zauk and to the information involved, we will process qualifying requests in accordance with applicable law.
Minnesota residents may contact us using the information in the Contact Us section below to submit a privacy request.
If applicable law provides a right to appeal a decision regarding a privacy request, you may submit an appeal by replying to our decision or contacting us again and clearly stating that your request is a privacy appeal.
17. How to Make a Privacy Request
You may contact us to request access, correction, or deletion of information we maintain about you.
Please contact:
Zauk
Website: ZaukMusic.com
Email: zaukmusic@gmail.com
Please include enough information for us to understand your request.
We may need to verify your identity before providing, correcting, or deleting personal information. We will use information provided for verification only as reasonably necessary to process the request.
We may decline or limit a request where permitted by law, including when we cannot reasonably verify the request or when information must be retained for legitimate legal, accounting, security, transactional, or recordkeeping reasons.
18. Children’s Privacy
ZaukMusic.com is a general-audience website and is not directed primarily to children under 13.
We do not knowingly collect personal information online directly from children under 13 without authorization or consent when such authorization or consent is required by law.
If we learn that we have knowingly collected personal information directly from a child under 13 in a manner that violates applicable law, we will take reasonable steps to delete the information.
A parent or guardian may purchase tickets for a child or provide information reasonably necessary to attend an all-ages Zauk event.
Parents or guardians who believe that a child has provided personal information to us improperly may contact us using the information below.
19. Data Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.
We also seek to limit access to personal information to individuals and service providers who reasonably need the information to perform their responsibilities.
However, no website, internet transmission, electronic storage system, payment system, or other method of storing information can be guaranteed to be completely secure.
For this reason, we cannot guarantee absolute security of information.
You should also take reasonable precautions when communicating information online.
20. Third-Party Websites and Services
Our website may contain links to third-party websites or services, including:
- PayPal;
- social media platforms;
- event venues;
- maps;
- video platforms;
- ticketing services;
- partner websites;
- other external resources.
This Privacy Policy applies to Zauk’s practices and does not control the privacy practices of independent third parties.
If you leave ZaukMusic.com or use a third-party service, we encourage you to review that service’s privacy policy.
21. External Payment Providers
Payment services such as PayPal operate under their own privacy policies and terms.
When you provide payment information directly to a payment provider, that information is collected and processed by the payment provider rather than by Zauk.
The payment provider may separately collect information for fraud prevention, authentication, compliance, transaction processing, and its own business purposes.
Questions or requests concerning information maintained solely by a payment provider should generally be directed to that provider.
22. Changes to This Privacy Policy
We may update this Privacy Policy from time to time as Zauk grows, introduces new services, changes technology providers, or changes the ways we use information.
When we make changes, we will update the Last Updated date at the top of this page.
If we make a material change affecting how previously collected personal information will be used, we will provide additional notice or request consent when required by applicable law.
We encourage you to review this page periodically.
23. Contact Us
If you have questions about this Privacy Policy, Zauk’s privacy practices, or information associated with you, please contact:
Zauk
Minneapolis, Minnesota, United States
Website: ZaukMusic.com
Email: zaukmusic@gmail.com
You may also contact us through the contact method provided on ZaukMusic.com.